The goal of this training is to educate organizations on how to prevent adverse childhood experiences and create holistic mission-oriented services. Topics covered include adverse childhood experiences, urban trauma, racial trauma, the impacts of trauma on clients and vicarious trauma on staff, social capital and the importance of a top-down approach to organizations in supporting and pushing for equity and social justice in the workplace and the community. Participants completing this course will be able to discuss and explain how becoming trauma-informed upholds the social work values and ethical principles of social justice, advocacy, self-care, integrity, dignity and self-worth. 

Organizational Resiliency: A Trauma-Informed Perspective

The workplace is facing unique challenges and opportunities in the 21st Century. It offers the opportunity to build bridges across identities and ideologies and presents the problem of being a primary contributor to financial and social inequities. This is increasingly important for those who work with the public, as a disjointed workforce can do more harm than good to the community they wish to serve. Our Organizational Resiliency Training Series is designed to address many workplace challenges to include collaboration, staff wellness and client engagement. By utilizing the parallel process of becoming trauma-informed, we dissect counterproductive behaviors, attitudes, and policies that impede serving the community, maintaining staff wellness, and retaining competent and healthy staff. This parallel process of becoming trauma-informed provides organizations with a framework that moves them away from addressing dysfunction as a culmination of individual actions; and instead creates processes for communication, problem-solving and community engagement. Ultimately, this process is designed to support building a prosocial and protective workplace that responds to both staff and clients' needs.

  • Level: Beginner

  • Duration:  1 hour

  • Video Time:  4 hour

  • Author: Ebony L. Davis LCSW-C

  • Learners: 95+

Use code FREE100 at checkout to get this course for free

This course has the following learning objectives:

  • Identify and summarize adverse childhood experiences and their impact on wellness into adulthood. 

  • Generate three reasons why preventing adverse childhood experiences supports an inclusive workplace and anti-racist practices. 

  • Describe the widespread impact of trauma on consumers and the staff that serves them. 

  • Define and explain the fundamental principles of vicarious trauma and trauma-informed organizations.

  • Generate three examples of how a trauma-informed workplace prevents adverse childhood experiences and supports inclusive workplace.

  • Define and summarize attributes of resiliency. 

  • Describe the process of how to conduct a trauma-informed organizational assessment. 

  • Construct a communication strategy that includes formally and informally obtaining staff and consumer feedback.  

  • Describe the process of identifying and prioritizing organizational resources and resource gaps.

  • Explain the steps in building and maintaining community partnerships

  • Analyze administrative capacity-building and how a trauma-informed framework can be used to prioritize policy gaps and the gathering of resources.

Course Lessons

Introduction

Free

Welcome to Organizational Resiliency – A Trauma-Informed Perspective. This training is designed to help you critically think about and develop solutions to the most challenging problems facing organizations. To earn credit toward this course, please read all the material, watch all the videos, read through additional reading material and answer all the quizzes. Multiple choice, matching, and true or false quizzes will let you know if you passed immediately. You will have up to ten times to pass quizzes. Short answer questions cannot be bypassed but are not mandatory for earning your certificate. Short answer questions are designed to help your reflect on what you have learned. Please note that you will have six months to complete the on-demand training. After six months, you lose access to training content and will need to purchase an extension.

Introduction to why trauma is good for consumers and staff

01:13

The Benefits to Business in Becoming Trauma-Informed

02:50

The Purpose of Work

Free

2 mins Occupational Wellness

02:19

Philosophical Approaches to Work and Labor

Free

Throughout history, philosophers have debated whether work should be our primary focus in life or if it should be considered as a means only to provide for our lifestyle. “Traditional Confucian thought, for instance, embraces hard work, perseverance, the maintenance of professional relations, and identification with organizational values. […] The ancient Mediterranean tradition, exemplified by Plato and Aristotle, admired craft and knowledge-driven productive activity while also espousing the necessity of leisure and freedom for a virtuous life” (Cholbi, 2023). There is no correct answer regarding the purpose and priority of work in one’s life. However, what is true, is that work has to align with your unique individual values and cultural preferences.

The Problem with Work

02:07

Activity 1

1 question

Time Spent at Work vs Our values

Free

1/3 Of Your Life Is Spent At Work

01:15

21st Century Organizational Challenges

Free

21st Century Organizational Challenges

03:53

21st Century Organizational Challenges

03:08

Activity 2

1 question

Wellness

Free

WELLNESS

01:58

Activity 3

1 question

Adverse Childhood Experiences

Free

Ace Video (5 mins)

05:54

Adverse Childhood Experiences

05:06

Activity 4

1 question

Trauma

Free

Trauma is More than Stress!

00:42

What is Trauma

05:33

What is Trauma

01:15

Types of Trauma

02:30

Types of Trauma

00:37

Racial Trauma

00:16

Activity 5

1 question

How are People Exposed to Trauma

04:09

Short-Answer Question

1 question

Impacts of Trauma on Development

02:36

Impacts of Trauma

03:59

Activity 6

1 question

Epigenetic

Free

Epigenetics

01:17

Epigentics

00:06

Activity 7

1 question

What does this mean for helping organizations?

Free

workplace challenges for human service workers

03:10

What does this mean for helping agencies?

01:25

Common workplace stressors for helping professionals

02:07

Common workplace stressors for helping professionals

00:37

Activity 8

1 question

The Risk for Public Servants

01:44

shadow side and trauma

01:57

The Consequences for Organizations

01:04

What is Secondary Traumatic Stress?

00:37

Activity 9

1 question

Handout

00:03

Why should organizations be trauma-informed?

Free

Moving toward organizational resilience

00:43

Moving toward organizational resilience

00:39

Using resilience to inform the trauma-informed process

02:59

Strengths-based approach for organizations

00:26

Activity 10

1 question

Resilience

Free

Characteristics of resilience

01:03

The Parallel Process of Being Trauma-informed

01:34

Activity 11

1 question

Trauma-informed principles

04:49

Trauma-Informed Approach

03:53

Trauma-informed principle for organization

Activity 12

1 question

What is not a trauma-informed approach

01:33

KSA and Trauma informed approach

00:49

Building a competent workforce

02:32

Activity 13

2 question

Organizational Levels of Being Trauma-informed

Free

Organizational Levels of Being Trauma-informed

01:19

Activity 14

1 question

The Road Map

Free

Starting the trauma-informed process

01:16

The Road Map

00:13

The trauma-informed road map

00:27

Pre-Implementation Phase

02:51

Pre-Implementation Phase

01:30

Key Components of Organizational Assessments

05:09

Key Components of Organizational Assessments

02:01

Activity 15

1 question

The Implementation Phase

02:48

Activity 16: Organizational Reflection Exercise

1 question

Organizational Healing

Free

Organizational Healing

01:21

Self-Awareness

03:13

The importance of self-awareness for practitioners

00:49

Activity 17

1 question

Resilience as a Mediator for Burnout

01:08

Strengths-Based approach- Video: Strengths and resiliency

01:02

Where to start?

00:25

The Shadow Side - Video: shadow side communication

01:30

The Influences of Wellness on Culture

01:25

Video: Culture of wellness

02:04

Enhancing Staff Wellness through the Social Environment

00:06

Enhancing Staff Wellness through the Social Environment

01:13

Creating a Physical Environment to Support Staff Wellness

00:10

Creating a Physical Environment to Support Staff Wellness

01:19

Staff Wellness: What is the responsibility of management

00:14

Wellness Managers

01:27

Staff Wellness: The Importance of Leadership

00:18

leadership _wellness

01:01

Staff Wellness: The Importance of Peer-Support

00:07

wellness Peer-support

01:31

Staff Wellness: The Importance of Employee Involvement

00:11

wellness transparency

01:05

The value of work

01:13

Activity 18

2 question

Agency Interventions

Free

Agency Intervention

01:17

Agency Interventions

00:52

Preventing burnout through promoting self-care

05:24

Handout

00:01

A Family-Friendly Workplace Prevents Adverse Childhood Experiences

00:35

Activity 19

3 question

Empowering consumers

Free

Empowering Consumers

0:00

System-Wide Screening

00:57

ACE Screening

01:59

Preventing ACEs

01:11

Activity 20

1 question

The Power of Peer Support

02:17

Help Communities Build Social Capital

09:00

Help Communities Build Social Capital

03:33

Activity 21

1 question

The top-down approach to being trauma-informed

02:01

Resource mapping

01:04

Interagency collaboration

07:41

Activity 22

1 question

Pushing Back Against the Status Quo

Free

Transformational Leadership

01:49

Pushing Back Against the Status Quo

02:12

Activity 23

2 question

References

Free

References

02:14

Course Review

Free

Course Review

Instructor

Ebony Davis MSW, MPA, LCSW-C

Ms. Ebony Davis serves as our Lead Consultant and is dedicated to building pathways for disenfranchised communities to move up the social, political, and economic ladder. She has over 15 years of experience in project management, training, technical assistance, behavioral health, and working with high-risk populations. She is a graduate from the University of Maryland Baltimore County where she received her Bachelor of Arts in Psychology and from the University of Southern California where she received her Master of Social Work and Master of Public Administration. Additionally, Ms. Davis is a Licensed Clinical Social Worker in the State of Maryland.Ebony comes with many diverse experiences to include working with the Department of Defense, Federal Emergency Management Agency, YMCA, Crystal Stairs Inc., and the Office of the Public Defender. During her free time, she enjoys spending time with her family and friends, traveling and dancing.

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